Shipping & returns
Where we ship
At launch, TrendPayo Store accepts orders for delivery to U.S. addresses only. Shipping is included in the displayed product price.
Processing and delivery
Orders are normally prepared for supplier fulfilment after payment confirmation. Processing time is separate from carrier transit time. Current launch-product carrier estimates are typically 5–11 business days after dispatch, but customs, carrier conditions, weather, address issues and supplier operations can cause delays. Delivery dates are estimates, not guarantees.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible. We can usually help before an order is submitted to the supplier. Once fulfilment has started or the parcel has shipped, cancellation may no longer be possible.
Damaged, incorrect or missing items
Contact us within 30 days of delivery if an item arrives damaged, materially different from what you ordered, or if a tracked shipment has a delivery problem. We may ask for photos, packaging images or tracking information so we can investigate and arrange an appropriate replacement or refund.
Change-of-mind returns
Contact us before returning anything. If a return is approved for a non-defective item, it must be unused and in its original condition. Return shipping may be the customer’s responsibility. Do not send a product to the supplier or to any address on the parcel without our return instructions.
Refund timing
Approved refunds are sent back to the original payment method. Your bank or card provider controls how long the credit takes to appear after the refund is issued.
Questions?
Contact support with your order number and email address. Nothing in this policy limits rights that cannot legally be excluded.